📘 Course Introduction
Course Introduction:
This course, titled “IT Support”, is a comprehensive professional training program designed to equip learners with the foundational knowledge and practical skills needed to start or advance a career in Information Technology (IT) support.
Throughout the course, students will gain hands-on expertise in troubleshooting, customer service, networking, operating systems, systems administration, and cybersecurity fundamentals.
It is ideal for beginners, career changers, and professionals seeking to enhance their IT capabilities and become job-ready for roles in the rapidly growing technology sector.
👨🏫 Course Presenter
Presented by: Google Career Certificates
This program was created and delivered by expert Google IT professionals with years of experience in global technical support and systems administration. Their teaching style emphasizes practical, scenario-based learning, helping students build both theoretical understanding and applied troubleshooting skills relevant to real-world IT environments.
🏅 Course Certificate
The Qalam Scholar Certificate has international recognition and includes a barcode verification system to ensure authenticity.
Upon successful completion, learners will receive a professionally accredited certificate that enhances employability and career progression opportunities worldwide.
🎯 Learning Objectives
By the end of this course, students will be able to:
· Diagnose and troubleshoot common computer and network issues efficiently.
· Understand and apply fundamental concepts of networking and operating systems.
· Perform basic system administration and user management tasks.
· Implement effective IT customer service and communication strategies.
· Identify key security risks and apply best practices in IT protection.
· Prepare for globally recognized IT Support job roles and certifications.